One customer agent
for every moment.

Unless resolves 78% of customer interactions across all customers. That is the deflection rate, measured in production, not a lab number.

You also only pay when Unless delivers an outcome, so performance and price stay aligned.

European leaders in regulated industries. Visma runs Unless across 30+ of its companies in finance, HR, and healthcare, and Kontek, OnGuard, ZorgDomein, and Silverfin rely on it too.

These are businesses with real compliance demands, not early-stage experiments.

Unless runs on a multi-LLM constellation and supports bring-your-own-LLM, so you get the best model for each job with no lock-in. PII never reaches the model providers.

The Privacy Vault tokenizes sensitive data at the gateway, before it goes anywhere.

No. Unless covers four moments across the journey: Acquisition, Retention, Expansion, and Support, where most platforms cover only one or two.

One agent, one brain, one relationship per customer, from the first website visit to the deepest support thread.

Yes. Unless runs on a four-phase loop, Train, Test, Deploy, Analyze, and Analyze feeds back into Train.

Every cycle makes the next one sharper, so the system improves the longer it runs.

Yes. Living Context captures procedures the way you would write a runbook, so the agent can reset a password, check an order, or trigger a renewal.

Every procedure carries explicit permissions: what the agent can do alone, what needs a human, and what is off limits.

Yes. Unless ships with 50+ integrations across CRM, billing, ERP, ticketing, and custom APIs, all linked through Living Context.

Every interaction starts with the full picture, not a blank slate.

Wherever your customers already are. Drop Unless in through UI components, browser extensions, or native apps, and run it across messaging channels like Slack and WhatsApp.

The agent can also fire proactive in-app notifications, the right nudge at the right moment, not a marketing blast.

No. Unless fits the stack you already run, with no migration project and no months of setup.

When the agent cannot solve something, it brings in the right human with full context, not a fresh ticket.

Full control. Business users author procedures with no code and no engineering tickets, and every action is supervised and reversible.

There is no autopilot. Unless never takes an irreversible step without a human approving the boundary first.

Yes, by design. EU data residency is the default, the Privacy Vault protects data end to end, and Unless is SOC 2, an AWS Well-Architected Partner, and OWASP-aligned.

The architecture is configurable for the requirements of GDPR, DORA, ISO 42001, EU AI Act, and entities supervised by BaFin and AFM.

It makes the agent smarter. Every solved interaction feeds Living Knowledge, and Analyze turns what happened into recommendations you can set live with one click.

As your business changes, the agent changes with it.

Living Knowledge listens to your tickets, docs, Slack, and product changes, then publishes a Help Center on autopilot. The agent learns your policies, your brand voice, and how you actually work.

It speaks dozens of languages and works around the clock.

Yes. Preview every role in every language, and simulate agentic skills against synthetic users before you ship.

Every decision is auditable too, with timestamp, decision path, model used, and source citation.

Everything that matters. Track resolution, deflection, latency, and CSAT, plus cost reduction in euros and revenue by moment.

It all updates live, so the numbers reflect what is happening right now, not last month.

Unless measures your AI maturity automatically and reports where you stand. No consultant, no manual audit.

It then recommends the next steps to take, so you always know where you can safely go next. The view updates as you progress.

Very little. Living Knowledge, Living Memory, and Living Context run continuously, without anyone editing an article or writing a script.

Knowledge stays current, relationships stay warm, and the control stays with you.

Yes. Unless Studio offers use-case discovery, EU AI Act readiness, and AI maturity roadmaps.

We have closed the AI gap in regulated industries before, so you do not have to figure out the order of operations alone.

Yes. Unless Studio opens legacy products for AI consumption, the work most CIOs have postponed for years.

We build custom integrations and co-develop with the customers pushing hardest, because your results are the point.

Because most of your revenue lives there. Roughly 60% of net revenue retention sits in Retention and Expansion, the moments most platforms ignore.

Unless works all four moments, so it protects and grows revenue, not just deflects tickets.

Run AI across the full lifecycle and you unlock 3.8× the annual value of support-only AI. Living Knowledge can also replace your help center vendor, saving €40-120K a year.

The biggest returns sit beyond the ticket queue.

One metric runs across both plans: outcomes. Flex is €0.99 per outcome with no commitment, or Fixed bundles a free first-month pilot.

You pay for resolutions and clean hand-offs, never for seats.

Toward one agent in place of every customer-facing UI you have. Unless is built to close the AI adoption gap in regulated Europe, with the receipts to prove it works.

One agent, across the whole journey, learning on a loop.